Last year, a two-person-large nonprofit advocacy organization called Women, Action, & the Media (WAM!) announced it would collaborate with Twitter to address online harassment. You may have heard about this: By WAM’s count, the announcement generated more than 204 stories in 21 countries.
It was widely misunderstood as a major partnership with Twitter; however, both sides agree it was actually more of an experiment. For three weeks in November, WAM became an "authorized reporter" for Twitter, which meant that the group could identify and report abusive content on behalf of other people. It accepted reports of harassment through an interface on its website, accelerated reports it believed had merit to Twitter, and used the opportunity to better understand online harassment reports and how the social media platform responds.
Throughout the experiment, WAM reviewers received 811 reports of harassment. They escalated 161 of those reports to Twitter, which responded by suspending 70 accounts, handing out 18 warnings, and deleting one account.
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